Legal

Refund and cancellation policy

Last updated: 1 October 2026

Concept is operated by Soorajkumar Shyambabu Tomar, an individual based in India (“we”, “us”).

In short: passes are one-time digital purchases and access is given immediately after payment, so passes are non-refundable once access has been given. Try the free NCLC check before you buy.

When you will get a refund

Duplicate payment: if you were charged twice for the same purchase, we refund the extra payment in full.
Payment taken, access not given: if your payment succeeded but your pass was not activated and we cannot fix it within 3 working days of you contacting us, we refund in full.
Access withdrawn by us: if we end your access without a valid reason under our terms, we refund the unused part of your pass.

Cancellation

Passes are not subscriptions, so there is nothing to cancel: you are never charged again automatically. Your access simply ends when your pass period ends.

Failed or pending payments

If money left your account but the payment failed, your bank or Razorpay reverses it automatically, usually within 5–7 working days. If it hasn't arrived after that, email us with your payment details and we will help.

How to request a refund

Email tomar.sooraj@gmail.com with the email address you paid with and your Razorpay payment ID (shown after payment and in Razorpay's receipt email). Approved refunds are made to the original payment method within 5–7 working days.